Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

 

Refund requests where the product is fit for purpose and the request is due to change of mind will be reviewed on an individual basis.

To start a return, you can contact us at hello@neurospicykidz.com.au 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

Where a refund request is due to changing your mind, a return may be accepted provided that the customer pays for postage. 

 

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can review the issue and make it right.

 

Exceptions / non-returnable items

Neurospicy Kidz may refuse a refund claim where the product has been used in a way that a warning label warns against or where care instructions have not been followed. 

 

Please check your product labelling and warning/care instructions for your product that are published on our website.

Unfortunately, we cannot accept returns on clearance items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be refunded using your original payment method within 5 business days.

 

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at accounts@neurospicykidz.com.au.