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FAQ — Frequently Asked Questions

Sensory items help kids develop focus, fine motor skills, and calmness through play. They’re great for all children — especially those with sensory processing difficulties.

In moments of high emotions sensory items can provide a needed focus tool to calm an overstimulated nervous system.

In a child seeking high input a sensory item may give them the right input their body is craving helping them to feel more balanced and present.

The age range varies significantly between products. We offer products for different age groups — from toddlers to teens. You can find age recommendations in each product description.

Absolutely not! while our products are especially beneficial for neurodivergent people, our products are available for everyone

We ship orders as quickly as possible. Delivery usually takes 3–7 business days, depending on your location.

Yes! We are happy to support educators and therapists. we offer special discounted pricing for large quantity orders.

Please contact us directly at accounts@neurospicykidz.com.au with the items and quantities you are interested in, and we will get back to you with a personalised quote.

No worries — just contact us! We’ll take care of it right away with a replacement or a refund.

Yes, within 14 days of receiving your package, as long as the item is unused and in its original packaging.

At this stage we are only offering delivery. We will be holding Pop-Up locations in the near future. To be kept up to date on where you can find us be sure to follow our social media!

We can not give you a definitive answer as it is dependent on your individual plan. Best to speak to your plan manager or support coordinator who can advise you.

If you would like an invoice addressed to an NDIS client please send us an email directly to accounts@neurospicykidz.com.au

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